That was before I reached Chapter Nine. Turned out to be about my favorite topic, "Manufacturing." In particular, lean networks and the Toyota Production System (TPS). There was a story I hadn't heard about, the Aisin fire and the rapid recovery of the entire supply chain. Particularly interesting when I contrast my experiences at Big Blue to various production challenges.
I've only recently, last year or so, been actively studying lean theory. That's probably why I hadn't heard of it. There are case studies as well as technical papers discussing the incident.