Finally Had The Class In Houston

Got home from Houston Tuesday night. Taught two full day classes on the Mind Manager Fundamentals. Had about 12 students in each class.

The sell/perform cycle on this one was longer than usual. The original contact had been in mid-May. After comparing schedules we looked at mid-Summer. Then it took an unexpected turn. Instead of 8-10 students, we were looking at the potential of 33. That had to be two days instead of one.

Now room scheduling became tricky, since we needed two consecutive days. We settled on Sept 15 & 16. Unfortunately, Hurricane Ike came ashore, at Houston, on Sept 12. So the class was cancelled.

We finally got the class scheduled for Nov 3 & 4. So, I drove over Sunday afternoon, conducted the two classes, and drove back Tuesday night.

In preparing for the class I found one change I wanted to make, since this was primarily a research organization. In the thinking styles section there is reference to the Idea Cycle. Typically this is a progression from Create – Organize – Present – Action

I modified the chart to have a more research oriented set of phases. Hypothesize – Filter – Plan – Propose – Test – Observe. It covers the same four larger steps but is more focus on experimentation. It is also consistent with the DMAIC cycle used in six sigma process improvements.

Process Mapping

Had the class and a constructive discussion about using MindManager for process definition and discussion. Once you get past the clockwise layout of most maps it gets easier.

I wanted to emphasize a couple of key points:

• Each process has two or more maps. One is meta data about the process. The second and other maps describe the steps of the process.
• The use of color, putting borders around groups of topics, and using callouts help you explain key points.
• Colors and icons can be filtered. I can reduce a complex map to just the topics of interest, i.e. the ones that need attention or elimination.
• Data gathering is a two person task. One person builds the map and the other facilitates the meeting.
• Keep it under 10 steps. A complicated map is probably hard to follow, and probably describe collections of steps that could be their own "process map"

There is a lot of power to using a hierarchy of maps and taaking advantage of hyperlinks to other documents. That becomes second nature after a while. It getting started that is the challenge.

New Business

Going to be a busy Summer. Two classes to teach but with different challenges.

One is a repeat client, which is always good. Training someone who missed the class. But, spending time on my real professional interest; we’re going to do a short introduction to process mapping. That will be after the July 4th weekend.

And a new client at the end of August. The challenge here will be to develop a module for Mindjet Connect, the latest release has collaboration capabilities.

I’d beta tested the Connect version. Used a couple folks from the training class, in Detroit, last year. So I’ve got notes about what did and didn’t work. But I need to think of example to demonstrate the capabilities.

Opportunity Knocks

Got a call from Houston. Possible class this Summer. Still in the very preliminary stages but she didn’t seem put-off by my answers as far as cost & time. Her principal currently uses Version 6, has upgraded to 7. There’s been some promotional offers of late that has him interested in getting the staff trained.

For the most part, I’m more economic if you have more than 5 people you want trained. One person’t travel and living for a hotel stay is cheaper than 5. And the 5 don’t have to take time out to travel.

In a way I charge for my travel time, just like my prep time is built into the rates for a class. Other than copies of some material, I have very little additional expense to Piquero when I teach another class. And I now have a laptop that runs Ver 7. The old one was just that, too old.

I’ve “commuted” to Houston before, in a previous life. Taught classes in Dallas too. It’s a long ride, but if you pick the right time it isn’t too bad. It’s the drive home, at 5pm, that’s the killer.

Class A Success

Got through the classes yesterday. The feedback was positive. As usual there were some lessons learned.

• One of the boxes on the Word Export Settings Dialog allows you to generate and embed a table of contents. This would be useful for larger multi-page documents.
• Your throat gets sore after 5 of the 7 hours. I learned that in Detroit and forgot. Next time I'll bring some hard candy with me.
• Always make sure the IT Tech is available at the start-up of the class. We didn't have any major problems, but some of the computers were asking for a sign-on (which was "enter").
• At the end of the class it took an admin sign-on to remove the Mind Manager programs. The Tech had loaded them the day before but didn't think signing on as administrator was out of the ordinary. The student sign-on didn't allow the deletion of programs from Control Panel.

And, most important event, I got the check the same day as the class. Always nice to get paid promptly. Industrial clients are often 45 days, standard terms.

Frozen Topics

We had a problem come up in the Dallas class that again shows I have much to learn about the Mind Manager tool. After "brainstorming" the topics appeared to be frozen in place, you couldn't rearrange to positions on the map. And, that begs the question of unlocking them.

Brainstorming is a 3 step process. (1) ideas (2) groups and (3) ending the session. Near as I can tell, moving the groups to the central topic and “removing” the group topic, without closing the brainstorming session, freezes the topics. There seems to be something about brainstorming mode being active that sets a flag of some kind.

I found that saving the “frozen” map, and then reopening the map releases the topics. You can move them around.

I also found if I follow the three steps, as the tool suggests, that the topics will behave normally. So the key is to group your ideas but close out brainstorming mode before dragging the group to the map.

On The Road Again

Just returned from Dallas. Went up to teach a Fundamentals class. Had about 9 students in the group.

Most of the students were in the Quality Assurance group of the company. So, I used some examples of process audits that they had sent before the class.

We spent the last hour of the class talking about real world ways to use the Mind Manager tool. The class examples are fine from a teaching viewpoint but I think it helps to bring their everyday workplace concerns into the discussion. We demostrated brainstorming by looking at potential specific ways they could use Mind Manager, tomorrow, on a current project. It generated a large list of ideas.

For me that means the class gave them enough insight into the tool that they could see the applications.