Finally Had The Class In Houston

Got home from Houston Tuesday night. Taught two full day classes on the Mind Manager Fundamentals. Had about 12 students in each class.

The sell/perform cycle on this one was longer than usual. The original contact had been in mid-May. After comparing schedules we looked at mid-Summer. Then it took an unexpected turn. Instead of 8-10 students, we were looking at the potential of 33. That had to be two days instead of one.

Now room scheduling became tricky, since we needed two consecutive days. We settled on Sept 15 & 16. Unfortunately, Hurricane Ike came ashore, at Houston, on Sept 12. So the class was cancelled.

We finally got the class scheduled for Nov 3 & 4. So, I drove over Sunday afternoon, conducted the two classes, and drove back Tuesday night.

In preparing for the class I found one change I wanted to make, since this was primarily a research organization. In the thinking styles section there is reference to the Idea Cycle. Typically this is a progression from Create – Organize – Present – Action

I modified the chart to have a more research oriented set of phases. Hypothesize – Filter – Plan – Propose – Test – Observe. It covers the same four larger steps but is more focus on experimentation. It is also consistent with the DMAIC cycle used in six sigma process improvements.

DBA

I'm thinking of offering photographs through a micro-stock site. I usually (c) Igor's Laboratory rather than Piquero Insights. I've been using Igor Laboratory since college. I have it on my amateur radio QSL cards.

So, to differentiate my teaching and consulting from the photo efforts, I've used a different name. But it doesn't make sense to create a new corporation or LLC. I decided to register an "Assumed Name" with the county. Essentially telling the county clerk, "Here's who this business really is." Costs $16 and a trip to Georgetown, but other than that it's not a painful process.

Now the real entrepreneur is the guy that called me at 9AM to ask if I needed credit card processing for Igor's Laboratory? Obviously he checks the county's public records every morning for new businesses. Can the credit card offers be far behind?

Meta Data

I mentioned in an earlier post that there are actually two maps in a process map, the meta data and the process steps.

What I was driving at is kind of a mixture of project management and six-sigma. The following map is an example of what I would consider meta data for a process. This is important information to have about the process that wouldn’t be in the steps of the process.

I remarked to my audience that this map is more suitable to upper management discussions about the process. If you can’t articulate a value to the customer, why have the process at all.

You would normally attach or hyperlink important documents to this map. In this example I have hyperlinked to the process map for Approve Invoice. That’s why there is a little icon in the lower right of the central topic.

I uploaded the map to Flickr. Click the map to go there and see a better image, many sizes are available.

A Flowchart Map

The second example demonstrates the same idea of a process description. This one is more on the order of a clockwise map. The first step is at the one o’clock position.

This map is a rewrite of a flowchart in a whitepaper put out by Saferpak. The paper discusses how to construct a process flowchart. I wanted to show the steps for constructing a process description.

Notice the decision step in the lower left-hand corner. I’m using relationship arrows to make the flow explicit.

My real reason for constructing this map was to think about how MindManager could be used to contruct a process flow. The little red checkmarks are steps that can take advantage of MindManager’s capabilities. (On second thought, you can also use MindManager to brainstorm "who to invite to the meeting.")

I uploaded the map to Flickr. Click the map to go there and see a better image, many sizes are available.

An Example Of A Process Description

A comment asked if I had any examples. I do, though some are more complex than I care to share. Some examples have company information. Instead I'll use two of the maps I used during my class. They are simple examples but make the point.

In James L. Riggs’ textbook Production Systems: Planning, Analysis, and Control (1970) there is a section on process charts. These are more the standard industrial engineering approaches, but the "process" on page 251 is simple and easy to identify with.

This map has been color coded to indicate who is doing the step. I’ve used a callout to indicate that a step is actually a process itself, this would link to another process map.

I uploaded the map to Flickr. Click the map to go there and see a better image, many sizes are available.

Process Mapping

Had the class and a constructive discussion about using MindManager for process definition and discussion. Once you get past the clockwise layout of most maps it gets easier.

I wanted to emphasize a couple of key points:

• Each process has two or more maps. One is meta data about the process. The second and other maps describe the steps of the process.
• The use of color, putting borders around groups of topics, and using callouts help you explain key points.
• Colors and icons can be filtered. I can reduce a complex map to just the topics of interest, i.e. the ones that need attention or elimination.
• Data gathering is a two person task. One person builds the map and the other facilitates the meeting.
• Keep it under 10 steps. A complicated map is probably hard to follow, and probably describe collections of steps that could be their own "process map"

There is a lot of power to using a hierarchy of maps and taaking advantage of hyperlinks to other documents. That becomes second nature after a while. It getting started that is the challenge.

New Business

Going to be a busy Summer. Two classes to teach but with different challenges.

One is a repeat client, which is always good. Training someone who missed the class. But, spending time on my real professional interest; we’re going to do a short introduction to process mapping. That will be after the July 4th weekend.

And a new client at the end of August. The challenge here will be to develop a module for Mindjet Connect, the latest release has collaboration capabilities.

I’d beta tested the Connect version. Used a couple folks from the training class, in Detroit, last year. So I’ve got notes about what did and didn’t work. But I need to think of example to demonstrate the capabilities.

Business Networks

Just finished reading a blog post , by Guy Kawasaki, on how to use LinkedIn more effectively.

For example, the post notes that you can personalize your profile URL. This can put your name in the URL rather than a system generated name. Makes it easier to bubble to the surface on a search engine query.

It also pointed out using customized buttons to make it easier to find your profile.

I've added the button to the links section of the blog, down near the bottom. I suspect it works inline too. Like this:

LinkedIn is essentially a professional social network. I've received a couple of invites, so I decided to put my profile into the works. It doesn't cost anything to join, only if you want advanced features.